Why We Can’t Ship Coffee to Germany (And Why We Want to Explain)

At Gold Box, we love sending coffee around the world. We are incredibly grateful that people outside the UK enjoy our coffee and want to support our roastery.

However, since the UK left the EU, shipping coffee to EU countries has become much more complicated.

In 2024, we received an order from Germany. We shipped the coffee as normal, but when it arrived, import charges and taxes were applied. The order was not delivered and was eventually returned to us.

Unfortunately, this created a significant cost for our small business:

• We paid the original shipping costs.
• The coffee was returned after a long delay.
• The coffee could no longer be sold.
• We refunded the customer in full.

After this experience, we made the difficult decision that we could no longer ship coffee to Germany.

We communicated this directly to customer.

The same customer placed further orders from Germany. Unfortunately, we are still unable to ship coffee there. We appreciate that they love our coffee and we are genuinely grateful for their support, but we cannot send an order when we know it is likely to face the same issues.

We received an email containing inappropriate language and a one-star review. You can read it on google reviews 

We always welcome feedback, and we will always do our best to resolve problems. However, sometimes the issue is not the coffee, the service, or the quality — sometimes it is simply a shipping restriction that is outside of our control.

We are a small independent roastery, and every order matters. We have invested years into building relationships with our customers and producing the best coffee we can. But we dont reply to these kind of emails 

Thank you to all our customers who continue to support us.

The Gold Box Team