for items under 2 kilos we use Royal Mail Items over 2 kilos or high value items DPD signed for

We will accept returns of equipment in its original unopened unused packaging. Returns must be made within 14 days of purchase at your own cost. We advise to use a tracked courier as we take no resposibility for lost items. If you have received free delivery due the the value of the order the actual cost of delivery will be deducted from your refund amount. If we have ordered an item in specifically for you a 50% restocking fee will be chargeable If you return and unused open box item we charge a 40% open box fee. Coffee as a fresh product can not be returned, If you are unhappy with your coffee we will replace/refund the coffee following an assessment by our in house quality team.

Yes we do

Cash Bank Transfer Card

Yes

There is not Vat on coffee On equipment the UK vat rate is 20%

Get in touch with us hello@goldboxroastery.co.uk We will accept returns of equipment in its original unopened unused packaging. Returns must be made within 14 days of purchase at your own cost. We advise to use a tracked courier as we take no resposibility for lost items. If you have received free delivery due the the value of the order the actual cost of delivery will be deducted from your refund amount. If we have ordered an item in specifically for you a 50% restocking fee will be chargeable If you return and unused open box item we charge a 40% open box fee. Coffee as a fresh product can not be returned, If you are unhappy with your coffee we will replace/refund the coffee following an assessment by our in house quality team.

We process refunds immediately however it can take up to 10 days to show back in your account

Get in touch via hello@goldboxroastery.co.uk